Current Consultations



Please note:
The Planning department run a variety of different consultations which can be quite specific and complex. They therefore have their own planning consultation portal which you can search for all planning consultations. Go to the Planning consultation portal.

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Consultation Title Business Group Start Date Completion Date
Click for more detail Resident Reviewers Project: Council Tax e-forms testing - Phase 2 Corporate Services and Housing 04 Oct 2016 04 Oct 2016
Aim

To gather feedback on two Council Tax electronic forms before their introduction to the Council's website (Moving within the borough, Change of Payment).

Results

Generally Reviewers found the majority of questions in the forms understandable. However, the group had a number of suggestions for improvement, including:

 

Help or explanatory text

There are a number of areas of the forms that would benefit from explanatory text; i.e. further explanation of the information required or why it is required (e.g. formats for dates, sort codes and what ‘Advisor ID’ means).

Advisor details

When completing a form on behalf of someone else the form requests ‘Advisor details’ and ‘Advisor ID’. This confused all Reviewers that encountered this question, with all asking how this section was to be completed. This section of the form requires further thought.

Format of sort code and dates fields

Reviewers were annoyed that the sort code field, and some date fields, did not specify the format that was required for the data to be entered (this was particularly true for bank sort codes).

Movement of the screen when data is entered

After entering address information, the screen often moves from where the Reviewer is entering text to the top of the page. This was frustrating to Reviewers who then had to scroll back to where they had been entering data. Reviewers would like to see the screen remain in its previous position to avoid confusion.

Confirmation screen

Reviewers felt the confirmation screen was poorly laid out and unnecessarily long. This meant that Reviewers had to scroll through many screens in order to check the information they had supplied. Improving the layout would be welcomed and will assist residents in checking the information they have added is correct.

 

 

Outcome
File name File size Download time
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Consultation Title Business Group Start Date Completion Date
Click for more detail Customer Services for London - Customer Service Centre Exit Survey - 2016 Corporate Services and Housing 03 Oct 2016 28 Oct 2016
Aim

The Customer Services for London Group leads a Customer Services consultation exercise across London boroughs during October each year. The exercise gathers feedback on customers' experience of visiting the Customer Service Centre.

Results
Outcome
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Consultation Title Business Group Start Date Completion Date
Click for more detail Customer Services Survey Corporate Services and Housing 08 Aug 2016 30 Sep 2016
Aim

The Customer Service Centre is the access point for a wide range of Council services. The Council would like to improve residents experience when interacting with the Customer Services' department.

Results
Outcome
File name File size Download time
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Consultation Title Business Group Start Date Completion Date
Click for more detail A new community centre for North Kensington Corporate Services and Housing 07 Jul 2016 26 Nov 2016
Aim

The Wornington Green Estate, owned by Catalyst Housing Ltd (CHL), is undergoing major redevelopment. This includes the creation of new homes and improvements to the local park and play facilities.

The Council owns the freehold to the current community centre which is occupied by the Venture Community Association. The plans involve the demolition of the current community centre (to form part of the new park that is being planned) and the provision of a new community centre on Portobello Road.

Although it will be built by CHL, the Council will be the client for this part of the development and the freehold of the new building will be held by the Council. The new centre will be at least the same size as the current one. The detailed design, size and facilities to be provided in the new centre have not yet been decided, but will be subject to further consultation and a detailed planning application. The existing Centre will not be demolished until the new centre is ready.

The Council is keen to hear the views of stakeholders on what they would like to see offered in the new centre. Therefore a wide ranging consultation is taking place to gether views.

 

Results
Outcome
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Consultation Title Business Group Start Date Completion Date
Click for more detail Adult and Family Learning Survey 2015 -16 Corporate Services and Housing 30 Jun 2016 30 Jul 2016
Aim

To gather feedback from those attending an adult or family learning course in the borough.

Results
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(based on a 56k modem)
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