Current Consultations



Please note:
The Planning department run a variety of different consultations which can be quite specific and complex. They therefore have their own planning consultation portal which you can search for all planning consultations. Go to the Planning consultation portal.

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Consultation Title Business Group Start Date Completion Date
Click for more detail Refresh of the Kensington and Chelsea Compact Corporate Services and Housing 10 Feb 2016 26 Feb 2016
Aim

The Kensington and Chelsea Compact is a written agreement between the public sector and the voluntary and community sector which strengthens working relations between the sectors. The Compact is relevant to all voluntary and community groups working in the Royal Borough, not just those funded by the local public sector.

We ask local voluntary and community groups to sign up to the Kensington and Chelsea Compact to show that they support its commitments and principles.

The Kensington and Chelsea Compact is currently undergoing a refresh to ensure continuing relevance to the current influences on the local voluntary and public sector agencies. 

The draft of the proposed 2016 Kensington and Chelsea Compact is available on the Council's website, with the different coloured text indicating the changes that have been made, influenced by good practice Compacts from other areas (red text) and additions from the local Compact Refresh sounding board (purple text).  The format of the document is indicative at this stage. 

Results
Outcome
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Consultation Title Business Group Start Date Completion Date
Click for more detail Resident Reviewers Project: Registrars Exercise 2016 Corporate Services and Housing 25 Jan 2016 25 Jan 2016
Aim

Exercise to gather feedback from residents on the Council's recently introduced Registrar's on-line booking system.

Results

Feedback on both the Council's website pages and use of the on-line booking forms was generally very positive. Participants generally found them easy to use and understand.


There were a few suggestions for improvement and all these can be viewed in accompanying report.

Outcome
Used to monitor effectiveness of on-line booking system.
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Click for more detail Notting Hill Carnival - Residents' Survey 2015 Corporate Services and Housing 01 Dec 2015 15 Jan 2016
Aim
To gather feedback from residents that attended the Notting Hill Carnival in 2015 and to gather general feedback on the Notting Hill Carnival from residents (regardless of whether they attended the Carnival this year).
Results

Attendance
• Seven in ten (71 per cent) respondents indicated that they attended the Carnival in 2015.
• Over half (59 per cent) indicated that they attend the Notting Hill Carnival every year.

Of those that did not attend the Notting Hill Carnival in 2015
• The main reasons for not attending were: ‘they do not enjoy the Carnival’ (24 per cent) and concerns about safety issues’ (18 per cent).
• Almost half (47 per cent) indicated they avoided Carnival by ‘staying elsewhere or going out’ and over a third (35 per cent) avoided Carnival by ‘staying at home and not going out’.

Of those that attended the Notting Hill Carnival in 2015
• The main reasons for attendance were: ‘the atmosphere’ (34 per cent) and because they are a ‘carnavalist’ (30 per cent).
• Most seen attractions were: ‘the Carnival parade’ (82 per cent), ‘food stalls’ (61 per cent) and ‘sound systems’ (59 per cent).
• The most enjoyable aspects were: ‘the atmosphere’ (59 per cent), ‘the music’ (34 per cent) and ‘Carnival parade’ (28 per cent).
• The least enjoyable aspects were: ‘the sound systems’ (12 per cent) and ‘the children’s Carnival parade’ (11 per cent).
• The majority (85 per cent) scored the event positively (i.e. between seven and ten, out of ten), including over half (53 per cent) who rated the event a ‘10 – excellent’.

Organisation of the Notting Hill Carnival
Respondents were asked to how satisfied or dissatisfied they were in relation to various activities in relation to Notting Hill Carnival.
• Areas where respondents expressed the highest levels of satisfaction were: ‘the clear up following Carnival’ (73 per cent satisfied) and ‘the information leaflet delivered to residents prior to the Carnival’ (59 per cent were satisfied).
• Areas where respondents expressed the highest levels of dissatisfaction were: ‘the provision of toilets and urinals’ (43 per cent were dissatisfied) and ‘location of sound systems’ (18 per cent were dissatisfied).

Local impact of the Carnival
Respondents were asked how much a range of aspects affected them over the Carnival period.
• Aspects having the biggest impact were: ‘On street urination’ (37 per cent, indicating this had a big impact), ‘road closures/crowds’ (27 per cent) and ‘litter or street cleanliness’ (27 per cent).

Overall view of the Carnival
• From a list of statements, seven in ten (70 per cent) respondents felt the ‘Carnival is brilliant/great fun’. However, 17 per cent indicated that they ‘do not enjoy the Carnival.’

Outcome

The results of the exercise have been presented to and discussed at the Policy and Resources Scrutiny Committee in March 2015.

The results will be used to inform the planning for the 2016 Carnival.

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Click for more detail Notting Hill Carnival - Traders' Survey 2015 Environment Leisure and Residents Services 30 Nov 2015 20 Dec 2015
Aim
To gather feedback from traders at the Notting Hill Carnival in 2015.
Results
Outcome
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Click for more detail Resident Reviewers Project: Libraries Exercise 2015 Corporate Services and Housing 04 Nov 2015 04 Dec 2015
Aim
To gather feedback on visiting two of the borough's libraries.
Results

Approaching and entering the library
In all visits to North Kensington Library Reviewers reported that it were easy to find. However, Reviewers visiting Chelsea Library had more difficulty finding the library. Some had difficulty distinguishing the library from Chelsea Old Town Hall or services within it.

Reception and inside the library
In over half of visits Reviewers felt the reception area was clearly marked and most felt it was welcoming. The majority felt the library they were visiting was generally clean, tidy  and well maintained and most felt they were well decorated.

Information
In the majority of visits Reviewers felt that posters and leaflets were laid out well, were up to date. However, slightly less felt it would be to find a specific leaflet or piece of information.

Locating staff and waiting times
In the majority of visits to Chelsea Library Reviewers reported that it had been easy to find a member of staff. However, in half of visits to North Kensington Library this hadn’t been the case. The average wait to be seen by a member of staff was just over two minutes, with nine Reviewers being seen immediately. Most Reviewers were satisfied with the time they had to wait to see a member of staff.

Staff
Generally speaking Reviewers were very positive about staff and how they had been treated by them. The majority agreed that staff listened, were friendly, polite, helpful, spoke clearly using plain language and were smartly dressed. Half of Reviewers indicated that staff were wearing name badges. Although there seemed to be confusion for some between ‘name badges’ and ‘staff security ID badges’.

Scenarios
Generally staff handled scenarios well with many going out of their way to be helpful. This included spending time with Reviewers to show them e-books on the Council’s website or assisting them with researching their family tree. The majority of Reviewers queries were resolved to their satisfaction.

Overall satisfaction
In the majority of visits Reviewers were satisfied with the overall experience. 
 

Outcome

The report has been used to monitor service delivery in the borough's library.

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